Cancellation Policy
Orders placed through Zai Zai Delivery may be cancelled under certain conditions.
Customer Cancellation
Customers may cancel an order if:
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The merchant has not yet started preparing the order
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The order has not been assigned to a delivery rider
Once preparation or delivery has started, cancellations may no longer be possible.
Merchant Cancellation
A merchant may cancel an order if:
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The product is unavailable
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There are operational issues preventing fulfillment
Customers will be notified immediately if this occurs.
Platform Cancellation
Zai Zai Delivery reserves the right to cancel orders in cases such as:
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Suspected fraud
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Payment issues
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System errors
If an order is cancelled by the platform, a full refund will be issued where applicable.