Home About us Privacy policy Terms and condition Contact us Vendor registration Deliveryman registration

Privacy policy

Home / Privacy policy

Privacy Policy
Last Updated: April 2026

Zai Zai Delivery ("we", "our", or "us") operates a multi-service delivery platform, consisting of:

  • Customer applications (for placing orders)

  • Vendor/Merchant panels (for managing stores and orders)

  • Rider/Delivery applications (for fulfilling deliveries)

This Privacy Policy explains how we collect, use, share, and protect your personal data across all parts of our platform.

By using any of our services, you agree to the terms of this Privacy Policy.

1. Scope of This Policy

This policy applies to all users of the Zai Zai Delivery platform, including:

  • Customers placing orders

  • Vendors/Merchants managing stores

  • Riders/Delivery personnel fulfilling orders

Because our platform connects these roles, certain data is shared between them to enable core functionality.

2. Information We Collect

a. Personal Information

Depending on your role, we may collect:

Customers:

  • Name

  • Phone number

  • Email address

  • Delivery address

Vendors/Merchants:

  • Business name

  • Contact details

  • Store location

  • Identification or verification documents (if required)

Riders (Delivery Personnel):

  • Name

  • Phone number

  • Email address

  • Profile photo

  • Vehicle details (if applicable)

b. Location Data (Highly Important)

We collect location data, especially for rider accounts, as a core feature of the platform.

Riders:

  • Precise GPS location in real-time

  • Background location (even when the app is not actively in use, if permission is granted)

Customers:

  • Delivery address

  • Optional real-time location (if enabled)

Vendors:

  • Store/business location

c. Order & Transaction Data

  • Order details (items, price, timestamps)

  • Delivery instructions

  • Payment status and transaction history

  • Rider assignment and delivery progress

d. Device & Technical Information

  • Device type and operating system

  • IP address

  • App usage logs

  • Unique device identifiers

e. Payment Information

  • Payment confirmations and references

Note: Payments are processed via secure third-party providers. We do not store sensitive financial details such as full card numbers.

3. How We Use Information

We use collected data to operate the full delivery ecosystem:

For Customers:

  • Process and manage orders

  • Assign vendors and riders

  • Provide real-time order tracking

  • Enable communication with riders and vendors

For Vendors:

  • Manage store listings and orders

  • Receive and process customer requests

  • Coordinate with assigned riders

For Riders:

  • Receive delivery assignments

  • Navigate to pickup and drop-off locations

  • Provide real-time delivery updates

  • Track earnings and delivery history

General Purposes:

  • Improve platform performance

  • Provide customer support

  • Detect and prevent fraud

  • Comply with legal obligations

4. Use of Location Data

Location data is essential to the operation of the platform.

Riders (Primary Use Case)

We collect and process rider location data to:

  • Assign nearby delivery requests

  • Enable real-time tracking for customers

  • Monitor delivery progress

  • Ensure successful pickup and drop-off

  • Optimize delivery routes

Background Location Usage

If permission is granted, rider location is collected even when the app is:

  • Running in the background

  • Not actively in use

This ensures uninterrupted tracking during active deliveries.

Customers

  • Used to determine delivery address

  • Enable map-based order placement

  • (Optional) Real-time tracking of rider

Vendors

  • Used to display store location

  • Match with nearby customers and riders

User Control

All users can manage location permissions through their device settings. Disabling location access may limit app functionality.

5. How Information is Shared

Because the platform connects multiple parties, data sharing is necessary:

Between Customers, Vendors, and Riders

Customer → Vendor

  • Order details

  • Delivery instructions

Customer → Rider

  • Delivery address

  • Contact details (as needed for delivery)

Rider → Customer

  • Real-time location during active delivery

  • Delivery status updates

Vendor → Rider

  • Pickup location

  • Order details

Third-Party Service Providers

We may share data with:

  • Mapping and navigation services (e.g., Google Maps)

  • Payment processors

  • Cloud hosting providers

  • Analytics tools

Legal Compliance

We may disclose information if required to:

  • Comply with laws or regulations

  • Respond to lawful government requests

  • Protect platform safety and integrity

Business Transfers

User data may be transferred in case of a merger, acquisition, or asset sale.

We do NOT sell personal data to third parties.

6. Data Retention

We retain data only as long as necessary to:

  • Provide services

  • Maintain transaction records

  • Comply with legal requirements

  • Resolve disputes

Users may request deletion of their data.

7. Data Security

We implement security measures including:

  • Encrypted communication (HTTPS)

  • Secure data storage

  • Access control systems

Despite our efforts, no system is completely secure.

8. User Rights

All users (customers, vendors, riders) may:

  • Access their personal data

  • Update or correct information

  • Request account deletion

  • Withdraw consent where applicable

Requests can be made via support.

9. Cookies & Tracking

We use cookies and similar technologies to:

  • Store preferences

  • Analyze usage

  • Improve performance

10. Third-Party Services

Our platform may integrate with third-party tools. Their privacy practices are governed by their own policies.

11. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

12. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised date.

13. Contact Us

Email: [email protected]

14. Consent

By using the Zai Zai Delivery platform (Customer App, Vendor Panel, or Rider App), you:

  • Agree to the collection and use of your data as described

  • Understand that your data may be shared between customers, vendors, and riders to enable service functionality

  • Provide consent for sensitive data processing, including location data where applicable