Zai Zai Delivery ("we", "our", or "us") operates a multi-service delivery platform, consisting of:
Customer applications (for placing orders)
Vendor/Merchant panels (for managing stores and orders)
Rider/Delivery applications (for fulfilling deliveries)
This Privacy Policy explains how we collect, use, share, and protect your personal data across all parts of our platform.
By using any of our services, you agree to the terms of this Privacy Policy.
This policy applies to all users of the Zai Zai Delivery platform, including:
Customers placing orders
Vendors/Merchants managing stores
Riders/Delivery personnel fulfilling orders
Because our platform connects these roles, certain data is shared between them to enable core functionality.
Depending on your role, we may collect:
Customers:
Name
Phone number
Email address
Delivery address
Vendors/Merchants:
Business name
Contact details
Store location
Identification or verification documents (if required)
Riders (Delivery Personnel):
Name
Phone number
Email address
Profile photo
Vehicle details (if applicable)
We collect location data, especially for rider accounts, as a core feature of the platform.
Riders:
Precise GPS location in real-time
Background location (even when the app is not actively in use, if permission is granted)
Customers:
Delivery address
Optional real-time location (if enabled)
Vendors:
Store/business location
Order details (items, price, timestamps)
Delivery instructions
Payment status and transaction history
Rider assignment and delivery progress
Device type and operating system
IP address
App usage logs
Unique device identifiers
Payment confirmations and references
Note: Payments are processed via secure third-party providers. We do not store sensitive financial details such as full card numbers.
We use collected data to operate the full delivery ecosystem:
Process and manage orders
Assign vendors and riders
Provide real-time order tracking
Enable communication with riders and vendors
Manage store listings and orders
Receive and process customer requests
Coordinate with assigned riders
Receive delivery assignments
Navigate to pickup and drop-off locations
Provide real-time delivery updates
Track earnings and delivery history
Improve platform performance
Provide customer support
Detect and prevent fraud
Comply with legal obligations
Location data is essential to the operation of the platform.
We collect and process rider location data to:
Assign nearby delivery requests
Enable real-time tracking for customers
Monitor delivery progress
Ensure successful pickup and drop-off
Optimize delivery routes
If permission is granted, rider location is collected even when the app is:
Running in the background
Not actively in use
This ensures uninterrupted tracking during active deliveries.
Used to determine delivery address
Enable map-based order placement
(Optional) Real-time tracking of rider
Used to display store location
Match with nearby customers and riders
All users can manage location permissions through their device settings. Disabling location access may limit app functionality.
Because the platform connects multiple parties, data sharing is necessary:
Customer → Vendor
Order details
Delivery instructions
Customer → Rider
Delivery address
Contact details (as needed for delivery)
Rider → Customer
Real-time location during active delivery
Delivery status updates
Vendor → Rider
Pickup location
Order details
We may share data with:
Mapping and navigation services (e.g., Google Maps)
Payment processors
Cloud hosting providers
Analytics tools
We may disclose information if required to:
Comply with laws or regulations
Respond to lawful government requests
Protect platform safety and integrity
User data may be transferred in case of a merger, acquisition, or asset sale.
We do NOT sell personal data to third parties.
We retain data only as long as necessary to:
Provide services
Maintain transaction records
Comply with legal requirements
Resolve disputes
Users may request deletion of their data.
We implement security measures including:
Encrypted communication (HTTPS)
Secure data storage
Access control systems
Despite our efforts, no system is completely secure.
All users (customers, vendors, riders) may:
Access their personal data
Update or correct information
Request account deletion
Withdraw consent where applicable
Requests can be made via support.
We use cookies and similar technologies to:
Store preferences
Analyze usage
Improve performance
Our platform may integrate with third-party tools. Their privacy practices are governed by their own policies.
Our services are not intended for individuals under 18. We do not knowingly collect data from children.
We may update this Privacy Policy periodically. Changes will be posted with a revised date.
Email: [email protected]
By using the Zai Zai Delivery platform (Customer App, Vendor Panel, or Rider App), you:
Agree to the collection and use of your data as described
Understand that your data may be shared between customers, vendors, and riders to enable service functionality
Provide consent for sensitive data processing, including location data where applicable
