At Zai Zai Delivery, customer satisfaction is important to us. This Refund Policy explains when refunds may be issued.
Refunds may be granted if:
The order was not delivered
The wrong item was delivered
The order was cancelled before preparation
The item delivered was significantly different from what was ordered
Refunds may not be issued if:
The order has already been prepared or dispatched
The issue is caused by incorrect delivery information provided by the customer
The complaint is made after a significant delay following delivery
Approved refunds will be processed through the original payment method used during checkout.
Processing time may vary depending on payment providers but typically takes 5–10 business days.
Customers should report order issues within 24 hours of delivery.
Contact: [email protected]
